Staples at 2484 N.Elston in Chicago turned me away 10 minutes to close. The copy center worker could have handled my request much better. I took my business to Kinko’s instead. This is a scenario where we experience customer service first hand. I am using this as a learning experience and adapting it to my business.
I have learned that the easiest way for a competitor to steal a customer is to reach out to them when they are NOT HAPPY with their current supplier.